The Cobourg Lion's Community Centre and the Cobourg Lion's Club is committed to excellence in serving all customers including people with disabilities. The Cobourg Lion's Club motto is WE SERVE.
General Principles and Procedures
1. Providing Services to People with Disabilities
The Cobourg Lion's Community Centre and the Cobourg Lion's Club will ensure accessible customer service in a manner that respects the dignity and independence of persons with disabilities. Persons with disabilities will be given an opportunity equal to that given to others to use the services.
2. Communication with persons with Disabilities
The Cobourg Lion's Community Centre and the Cobourg Lion's Club will communicate in a manner that takes into account the person's disability. Communication will be respectful and individualized. We are committed to providing accessible invoices to all our customers. Invoices can be provided in the following formats upon request: email, large print, hard copy or verbal.
3. Assistive Devices
The Cobourg Lion's Community Centre and the Cobourg Lion's Club recognize that some people use assistive devices, such as wheelchairs, mobility aids, hearings aids, etc, to access services. We will support people in the use of these devices to obtain or use ours services. It is the responsibility of the person with disability to make sure that their device is in a safe operating controlled manner at all times.
4. Use of Guide Dogs and Service Animals
We welcome all people with disabilities and their service animals. Service animals are allowed on all parts of premises that are open to the public.
5. Support Persons
We welcome all people with disabilities who are accompanied by a support person. Any person with a disability who is accompanied by a support person will be allowed to enter the Cobourg Lion's Community Centre with his or her support person. At no time will a person with a disability who is accompanied by a support person be prevented from having access to his or her support person while on our premise. No fee will be charged for a support person who is accompanied by a person with a disability.
6. Service Disruptions
In the event of a disruption to the Cobourg Lion's Community Centre we will provide notice of the disruption to the public including; reason for disruption, it's anticipated duration, and a description of alternative facilities or services that may be available. Notice of such disruption will be posted on the physical premises and also on telephone system.
The Cobourg Lion's Community Centre and the Cobourg Lion's Club will provide training to it's employees and volunteers about the provision of services for people with a disability. The training will include a review of this policy and the purpose of the Accessibility for Ontarians with Disabilities Act, 2005, as well as the requirements of the Accessibility Standards for Customer Service. The training will also include how to interact and communicate with people who have various types of disabilities. Training will be done on an ongoing basis when changes have been made to the policies, practices and procedures. New employees will be trained prior to the first scheduled shift. A log of all training will be kept.
8. Feedback Process
Comments on our services regarding how well we have met the needs of all persons will disabilities are welcomed and appreciated. Our goal is to make sure all person's needs are being met and that they have an enjoyable experience while at the Cobourg Lion's Community Centre. We encourage all feedback which will help us to ensure this is being met. Feedback can be made either by email, verbally or by phone.
AODA Customer Service Standard Policy
Updated on 2017-02-05T09:53:39-04:00, by .